Terms of Service

1. Acceptance of these terms

By creating an account on Veflow, accessing the Veflow service at veflow.ai and app.veflow.ai, or by paying for a subscription, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the service.

2. The service

Veflow is an agent workspace that lets you brief AI agents to plan, code, and ship software tasks. Veflow integrates with third-party platforms including GitHub, Linear, Jira, ClickUp, and large-language-model providers such as Anthropic. Your use of those third-party services remains subject to their own terms.

Features and capabilities described in marketing materials, including this site and our blog, may evolve. We do not guarantee any specific feature, integration, or model will remain available indefinitely.

3. Your account

You must be at least 18 years old (or the age of majority in your jurisdiction) to use Veflow. You are responsible for keeping your account credentials secure and for all activity that happens under your account, including any activity initiated by AI agents you instruct.

You may connect Veflow to third-party services (such as GitHub, Linear, or Jira) via OAuth. You authorise Veflow to act on those services using the scopes you grant during connection.

4. Subscriptions, billing, and cancellation

Paid plans are processed by Creem, which acts as Merchant of Record for your purchase. Creem handles billing, taxes, invoices, chargebacks, and compliance with local laws. Your billing relationship for the subscription is between you and Creem; your usage relationship is between you and Veflow.

Subscriptions renew monthly unless cancelled. You may cancel at any time from the customer portal Creem provides. Cancellation takes effect at the end of the current billing period; we do not pro-rate refunds for partial months.

Credits granted with a subscription do not constitute a separate purchase. Unused credits roll over for one billing cycle and then expire. Credit packs purchased separately roll over on the same one-cycle basis.

5. Acceptable use

You agree not to use Veflow to:

• Generate, distribute, or facilitate illegal content;
• Develop, build, or train competing AI agent workspaces using Veflow's outputs or interface as training data;
• Attempt to bypass our rate limits, credit accounting, or access controls;
• Probe, scan, or test the vulnerability of our infrastructure without prior written permission;
• Use the service to send spam, malware, or harassing content via connected integrations;
• Misrepresent your identity or your affiliation with any organisation.

We may suspend or terminate accounts that we reasonably believe are violating this section, with or without notice depending on severity.

6. AI-generated output

Veflow uses AI agents that produce code, comments, plans, and other artefacts in response to your prompts. AI outputs can be inaccurate, incomplete, or unsafe. You are responsible for reviewing every output before merging, deploying, or otherwise relying on it.

Veflow does not guarantee that AI outputs will be original, free of third-party rights, or suitable for any particular purpose. You are responsible for ensuring AI-generated code complies with the licences and policies of the repositories and platforms you connect.

7. Intellectual property

Your content. You retain all rights to the code, prompts, repository contents, and other content you submit to Veflow. You grant Veflow a limited, non-exclusive licence to process that content solely to provide the service — including transmitting it to AI providers, integration partners, and other infrastructure required to operate Veflow.

Veflow's platform. The Veflow software, interface, documentation, and brand are owned by Veflow. Nothing in these Terms grants you a licence to copy, modify, redistribute, or create derivative works of the Veflow platform itself.

8. Third-party services

Veflow depends on third-party services to deliver functionality, including but not limited to Anthropic (LLM inference), Cloudflare (compute and edge delivery), Supabase (database and authentication), Creem (payments and billing), and the integration partners you connect. Outages, changes in terms, or service degradation at any of these providers can affect Veflow's availability. We are not liable for failures originating at third-party providers.

9. Termination

You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion. We may terminate or suspend your account if you breach these Terms, if required by law, or if continuing to provide the service becomes commercially unreasonable. We will give reasonable notice where possible.

On termination, we will delete or anonymise your personal data according to the timelines in our Privacy Policy.

10. Service availability

Veflow is provided on an "as-is" and "as-available" basis. We do not guarantee any specific uptime for plans below Enterprise. Enterprise customers may have a separate written agreement that includes a Service Level Agreement; those terms supersede this section.

11. Disclaimer of warranties

To the maximum extent permitted by applicable law, Veflow disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by applicable law, Veflow's total aggregate liability under these Terms shall not exceed the greater of (a) the amount you paid Veflow in the twelve months preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100). Veflow shall not be liable for indirect, incidental, special, consequential, or punitive damages.

13. Indemnification

You agree to indemnify and hold Veflow harmless from any claim, liability, or expense arising from your use of the service, your violation of these Terms, or your violation of any third-party right, including any intellectual-property right of any party.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated by email to the address on your account at least fourteen days before they take effect, or by a prominent notice in the Veflow application. Continued use of the service after the effective date constitutes acceptance.

15. Governing law

Until the formation of Veflow's legal entity, disputes arising from these Terms will be governed by the laws of the founder's country of residence, without regard to its conflict of law principles. Once the entity is formed, the governing-law clause will be updated and customers will be notified.

16. Contact

Questions about these Terms? Email hi@veflow.ai.